We roast every Monday and Wednesday (roasting days). Our cut off for planning orders for roasting is 12 pm on a roasting date. If an order is received after this cut off it will be prioritised on the next roasting day. Most items will be dispatched the next day (Tuesday and Thursday). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund. 

• Royal Mail 1st Class
 post aims to deliver within 1 working day.

• Royal Mail Airmail
The aim is to deliver items within 5 working days.

Please note all subscriptions will be sent via Royal Mail. At present there is no option for them to be sent via other couriers. Subscriptions must be ordered on their own. All subscriptions are sent on Wednesdays.

Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge, and shown transparently as a separate line on the order prior to payment confirmation. The final price will be in pounds sterling (unless otherwise stated). Roasted speciality coffee is not subject to VAT.

We roast to order at least twice a week (excluding weekends and bank holidays) and use a range of different roaster sizes so we can batch roast exactly what we need for that day. This means that no coffee will leave our roastery older than the previous working day.

If you place your order before 2pm on a roasting day, it is our aim to process, roast and dispatch your order on that day.  Any orders after 2pm on a roasting day may be processed on the subsequent roasting day.

None of this can be guaranteed. Artisan Roast can not be held responsible for operational issues and delays.

We do close over the Christmas period (please contact us for details).

We will in every case acknowledge complaints within 5 working days.

We will in every case advise the consumer how long it will take to resolve the complaint.

We will in every case keep the consumer informed throughout the process.