We roast every Monday and Wednesday (roasting days). Our cut off for planning orders for roasting is 12 pm on a roasting date. If an order is received after this cut off it will be prioritised on the next roasting day. Most items will be dispatched the next day (Tuesday and Thursday). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.
• Royal Mail 1st Class post aims to deliver within 1 working day.
This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days.
Please get in touch if you have not received your order within 7 working days of dispatch.
Outside the UK
• Royal Mail Airmail The aim is to deliver items within 5 working days.
No guarantee of delivery on these times, this is an aim. May take up to 28 days.
Customs Clearance & Import Taxes: Artisan Roast Ltd cannot accept responsibility for customs clearance or any import tax, country-specific customs charges or local country tax. Please check with your local customs before purchasing.